Q: How quickly will I receive my order?
A: In UK, your order ships same or next day if the orders are placed before 10:00 am GMT. Our standard carrier IS UPS . Delivery once left us will be approximately 24-48 hours for the UK and 1-3 days for the rest of the British Isles and Ireland. Your business is important to us, depends when the order has been received. Please allow adequate time for a Friday delivery. The more time provided, the better the chances are for the carrier to deliver on time.

Q: How do I pay for my order?
A: Like most good retailers, we have a secure Payments Solution for Credit Card payment, and also accept PayPal as payment.

Q: How much does shipping cost?
A: We have accounts with major carriers and pass our savings onto our customers. Shipping & handling costs will be charged at a 'BOX RATE'. The 1st box will be included in your invoice. England and Wales the shipping is per box. When you place your order you will be asked to select your shipping zone, this will give you the 'Box Rate for your order.

We will provide the best rates, no extra charges are place on shipping. Options are given to where you wish the order to be shipped to, you must select one to order.

Q: How do I receive a final invoice if you don’t know the exact shipping costs for UK dispatch at time of order?
Upon placing your order we will process it to establish how much shipping will be charged. Any additional boxes needed to ship your order will be added to your invoice.

Q: How do I receive a final invoice if you don’t know the exact shipping costs for worldwide dispatch at time of order?
Worldwide orders will be processed upon payment for your order. Your shipping cost will be advised by email, you are welcome to make your own arrangements if you so wish. Please let us know if this is your intention.

.Q: How long do I get to make payment for the additional International shipping charge?
We expect this to be made within 24 hours for you notification date. Your order will be packed and ready to go at this stage.
If payment is not receive in said time scale, a re stocking fee of 10% of the order total may be charged if you have not made contact to advise of delay. We refund your payment minus the re stocking fee.

.Q: Do your Product Prices Include or Exclude Tax?
We charge VAT to all UK and EEC countries VAT No.GB 128 1039 37

All our wholesale products are shown without VAT and when at the shopping cart this tax amount will be added and displayed on your invoice.

When your account is created you will be able to ‘Log In’ at any time to review your personal details and to make any necessary changes to them as required to maintain up to date records. You can also check the status of your order. Build Your Bears Wardrobe Ltd will erase any customer information upon request, that we are not legally obliged to keep. You can contact us at any time regarding your account, orders, products, comments or any other matter you wish by email or telephone. These details can be found on the Contact us page of our Website.

All prices given on this Website Build Your Bears Wardrobe. Ltd are approximate and are subject to change at anytime.